Privacy Notice

Our privacy notice

This privacy notice sets out how PAMIS uses and protects any personal information that you give us. We are committed to ensuring that your privacy is protected.


What we collect

If you have registered to receive support from us we will have collected your contact details including your name, email address, telephone number and postal address.

If you register to receive mailings from us we will collect your name and the email address that you wish our mailings to be sent to.


What we do with the information we gather

If you have registered to receive support from us your details may be used to contact and support you. We will also contact you to let you know about funding that is available, events, campaigns supporting your family and the latest PAMIS news.

If you are a practitioner or paid carer working in or have an interest in this area of practice, and have subscribed to find out about training, policy, campaigns and our latest news, we will use the email address you have provided to send electronic notification updates.

PAMIS will not share your personal information with any third parties unless we are required by law to do so and we do not share with third party marketers.

We use Mailchimp to process and store user data. You can read their privacy policy here:

In all cases, we balance our legitimate interest against your rights as an individual and make sure we only use personal information in a way or for a purpose that you would reasonably expect in accordance with this Privacy Notice and that does not intrude on your privacy or expressed mailing preferences.


Where we store your personal data

The data we collect from you is stored on a secure Microsoft cloud supported by BrightSkye IT Services based in the UK and complying with General Data Protection Regulation.


Retention Periods

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore: Personal Data collected for purposes related to the support of our families shall be retained while this service is in place. Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes.

We will retain Personal Data for a longer period whenever families has given consent to such processing, as long as such consent is not withdrawn. Furthermore, PAMIS may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.


How we use Cookies

A cookie is a small file sent by web servers which is placed on your computer or device. This enables the web server to identify and track individual web browsers. This includes general information about your computer’s operating system, browser and version, your IP address and/or domain name, your search engine (if you came to our site via a search), and the pages of our website which you visit.

PAMIS uses Google Analytics cookies to monitor our website performance and how visitors may be using our site. These cookies provide us with statistics and other information to identify areas that may need maintenance on our website and to discover where visitors to our website may have come from.

We collect no personal information about you when you visit our website unless you choose to provide this information to us by registering for our newsletter.  All information collected by Google Analytic cookies is anonymous.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.


Links to other websites

Our website may contain links to other websites of interest. However, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may wish to restrict the collection or use of your personal information in the following ways:

  • If you have previously agreed to us using your personal information to send you information, which is relevant to your family or professional role, you may change your mind at any time by clicking on the unsubscribe button at the bottom of all mailings or by emailing [email protected]
  • You may request that any personal information we hold about you is removed from our records.


Access to information

You may request details of the personal information which we hold about you. If you would like a copy of the information held on you please email [email protected] or write to PAMIS, 15-16 Springfield, Dundee DD1 4JE.  If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address so that we can correct it.


Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us by email at [email protected].